Frequently Asked Questions
Are your beauty and skincare products 100% original?
Yes. We only offer 100% authentic and genuine beauty, skincare, makeup, and personal care products sourced from trusted brands and authorized suppliers, ensuring quality and customer satisfaction.
How long does delivery take?
Orders are usually delivered within 2–5 business days across Pakistan. Delivery times may vary depending on your city and courier service.
What payment methods do you accept?
We offer multiple payment options, including Cash on Delivery (COD), bank transfer, and online payment methods where available, making shopping convenient and secure.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for customers across most cities in Pakistan, allowing you to pay when your order arrives.
Can I return or exchange my order?
Yes. If you receive a damaged, defective, or incorrect product, please contact our customer support as soon as possible. Eligible products can be returned or exchanged according to our return policy.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via SMS or email. You can use it to monitor your shipment until it reaches your doorstep.
Do you offer free shipping?
We regularly provide free shipping promotions on qualifying orders. Please check our website or current offers to see if your order qualifies for free delivery.
Are your skincare products suitable for all skin types?
We stock products for different skin types, including oily, dry, combination, and sensitive skin. We recommend reading the product description carefully or contacting our support team for personalized recommendations.
What should I do if I receive a damaged or wrong product?
If your order arrives damaged or you receive the wrong item, contact our customer support within 24–48 hours with your order number and clear photos. Our team will resolve the issue as quickly as possible.
How can I contact customer support?
You can reach our customer support through our Contact Us page, email, phone, or WhatsApp. Our team is always ready to assist you with orders, products, and general inquiries.
Does Meshaz Cosmetics offer wholesale?
Yes, Meshaz Cosmetics offers wholesale pricing for retailers, beauty salons, resellers, and distributors. If you're interested in bulk orders or becoming a wholesale partner, please contact our team with your business requirements. We provide competitive wholesale rates, reliable supply, and dedicated support for bulk purchases.